Facility

IMS has always taken a strong focus to maintain the highest levels of product quality. Through our ever changing and innovative methods we are continuously working to better our facility every day. The IMS layout and facility set-up is one which is unique, and sets in motion a quality system, which ensures the highest level of product storage. Our differentiation and core competence stems from our understanding of the pharmaceutical product knowledge, and special storage conditions which need to be given a crucial focus throughout the supply chain. IMS seamlessly allows these critical care medicines to be entered, stored and dispatched from its facility without any deviation and impact to the products quality

Our methods and strategies which help us achieve a strong quality system include

• Separate designated areas for medicine in bay and out bay
• SOP focused and centric operational structure
• Absence of inter territory stock infiltration
• Product handling and access restricted to quailed personnel assisted by biometric system
• Strong measures to maintain a clean, dust free storage environment for products
• Exceptional IT systems which provide continuous product monitoring
• Robust cold chain and logistics management, ensuring product storage within 2-8 degree centigrade till the last mile

Apart from out strong quality systems, IMS has grown and adapted to form a highly efficient supply chain management structure, which enables complete transparency of product movement from the minute it enters the facility till it has been dispatched to our customers. The idea of our service is to be one which is low cost, efficient and always prepared to assist our customers and channel partners. We empathize and focus on quick delivery, ensuring that the product reaches on the desired time to our customer and in a quality assured manner which can be matched by only a few in this industry.

Only Pharma distribution company as per BEE guidelines

Our methods for SCM include

• IT enabled structure, assisting complete transparency in product movement tracking
• Organized and effective execution of customer assistance programs
• Robust ERP’s allowing for real time stock and sales data
• Robust actionable reporting providing visibility into product market activity, enabling near-real-time enhancements our channel partner’s programs.
• Innovative payment options for customers, providing them a complete and comfortable service
• A 24X7 active customer service, present to sole any customer query

Most importantly and critical to our operational success is our dedicated and highly experienced Team IMS. Our high-quality service is only a result of team work which tackles any issue with ease, helping us maintain the highest level of product quality as well as maximizing our customer satisfaction.